Change pick-up or delivery details when shipping with Eurosender

Find out when you can change the shipping details when booking with Eurosender. On this page, you will find instructions about updating pick-up or delivery information for your shipment.

You can contact our Customer Support Team to change your shipping details through our chat, phone or online contact form. Our team is available Monday – Friday, between 8 am – 5:30 pm CET.

Phone number: +44 203 129 2884 | +352 20 301 269
Contact form: eurosender.com/contact

Can I change the shipping details after booking?

Yes, you can change the shipping details after booking your shipment with Eurosender, but the process is different in some cases.

• If you purchased the option “Flexible booking” when booking the service, you can update and change the shipping details at any time before the pick-up occurs, free of charge.
• For orders without the Flexible booking option, you can contact our customer support to ask if it is possible to update and correct the shipping details. Updating your order may require an administrative fee.

Keep in mind that updating the pick-up or delivery address may cause delays in the collection since the courier will need to apply the new route in their schedule.

How do I change my shipping order?

If you need to change or update the shipping details after placing your order, you can contact our customer support team.

• Reach out to us using our contact form, email or chat support.
• Provide your order reference number.
• Communicate the details you want to change (address, name, number, etc.)

Can I change the pick-up address?

Yes, you can change the pick-up address for your shipment if you notice a mistake in your order details. Contact our customer support team right away and provide the correct pick-up details.

Keep in mind that the change of the pick-up address may cause a delay in the shipment collection since the new information needs to be processed by the designated courier. To avoid delays, we suggest that you contact us for the changes at the latest the day before the collection, before 1 pm CET.

Can I change the name or contact number for the collection/delivery of my shipment?

Yes, you can update and correct the information about the contact person for the pick-up or delivery of your shipment. Our customer support team is available to help you with these changes and corrections, to avoid failed attempts of collection or delivery.

Can I change the delivery details?

To change the delivery details for your shipment booked with Eurosender, all you need to do is reach out to our customer support team. Provide your order number and communicate the new delivery details.

Changing the delivery address or other details may cause surcharges due to the different routes or administrative fees.

How do I fix a wrong delivery address?

If you notice you have a typo or mistake in the delivery address, contact our customer support team. We will update the delivery address with the correct information for smooth delivery.

All you have to do is provide your order number and the details you need to change. You can contact our team via chat or using the button below.

How much does it cost to change my order after booking?

The cost of changing shipping details after booking depends on the type of change you need and the service booked.

• Shipment was paid but not confirmed by the carrier: you can ask to fix the wrong details for free. Extra charges may be applied in case of different routes or weight changes.
• Shipment with Flexible booking option: no administrative fee. You may get extra charges if the route or parcel weight changes.
• No Flexible booking option: you will be charged an administrative fee, plus eventual extra costs linked to the change of route or shipment details.