Your privacy is important to us. That is why we ask you to read this policy, the Privacy Policy and our Terms & Conditions, so that you are fully aware of what we are doing with your information. We would like to point out that by accessing and using our website, you explicitly agree to this policy and our Terms and Conditions.
We may update this cookie policy from time to time and will accordingly post any changes on our website at www.eurosender.com, so we strongly suggest to read through the policy again from time to time. This cookie policy was last updated on August 5th, 2026.
Your cookie choices apply across eurosender.com and all of its subdomains. When you accept or decline a category of cookies on any Eurosender website, including our blog and our business and partner portals, we record that choice at the eurosender.com level so that it applies to every one of those sites. This means you are asked once, not on each site separately.
You can change or withdraw your choice at any time using the Cookie settings link in the footer of every page. Withdrawing consent is as easy as giving it and takes effect immediately.
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. These files normally consist of letters and numbers that identify your computer, but sometimes it contains other information as well such as statistical or analytical data, user preferences such as language or preferred currency.
Cookies are created when you visit a website or other service that uses cookies. Cookies are commonly used to help the user’s browsing experience and to provide more information about the user’s experience and interests. This information is generally used to make content, services and advertising more relevant and useful during future visits, which is in more details also described below. Some cookies are placed by third parties acting on our behalf.
It is important to be aware of the difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 2 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will serve a cookie longer than for 2 years.
For more details about cookies and details of how to delete and disable cookies, you can also visit www.aboutcookies.org and also see our section on more information and turning cookies off below.
A local storage is a file created by a website on your device. There are many different local storage files and cookies are just one type of them. As we are also using them, you should be aware of them, so you can block them or delete the data stored by them in case that you decide to do so. You can do that in “Browser local storage”. Some websites use the browser’s “sessionStorage” and “localStorage” to store data; and while “sessionStorage” is stored temporarily, the “localStorage” is persistent. You may erase them by deleting your browser’s history.
Our website www.eurosender.com uses cookies to identify particular computers and to identify organization membership of the computers (if applicable) in order to provide increased functionalities for users of our services. This helps us to provide you with a better user experience when you browse our websites and also allows us to improve our websites and our services.
Unless you have adjusted your browser settings (where possible) to refuse cookies, our system will issue cookies as soon you visit our website. If you have switched off cookies, some of the functionalities offered by us may not be available to you.
Our website uses cookies for different purposes:
The tables below list every cookie set on our websites, what it does, and how long it stays on your device. “First party” means the cookie is set by Eurosender; “third party” means it is set by a service we work with.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| Necessary | |||
| cc_cookie | Eurosender | Stores your cookie consent choices and shares them across eurosender.com subdomains | 1 year |
| es_cookie_settings | Eurosender | Previous consent record, kept so earlier choices are honoured | 1 year |
| es_cookie_settings_closed | Eurosender | Records that you have answered the cookie banner | 1 year |
| es_auth | Eurosender | Keeps you signed in to your account | 1 hour |
| es_auth_expiry | Eurosender | Tracks when your sign-in session expires | Session |
| es_auth_is_impersonating | Eurosender | Marks a session where our support team is assisting you on your account | Session |
| es_redirect_cookie | Eurosender | Returns you to the right page after signing in or paying | Session |
| es_countries_invalidated | Eurosender | Signals that the stored country list needs refreshing | Session |
| es_invalidated_date_countries | Eurosender | Records when the country list was last refreshed | Session |
| es_local_storage_invalidated | Eurosender | Signals that locally stored order data needs clearing | Session |
| es_language | Eurosender | Remembers the language you selected | 1 year |
| es_currency | Eurosender | Remembers the currency you selected | 1 year |
| pll_language | Eurosender | Remembers your language on our blog | 1 year |
| Functional | |||
| X-Variant-Name | Eurosender | Keeps you on the same version of a page while we test improvements | Session |
| chaport-* | Chaport | Runs our live chat and keeps your conversation history | 1 year |
| Analytical | |||
| es_visitor_identifier | Eurosender | Distinguishes one visitor from another so we can measure site usage | 100 days |
| _ga, _ga_* | Google Analytics | Measures how the site is used so we can improve it | 2 years |
| _pk_id.* | Matomo | Recognises returning visitors for our own website analytics | 13 months |
| _pk_ses.*, _pk_ref.* | Matomo | Records the current visit and how you reached us | 30 minutes / 6 months |
| __kla_id | Klaviyo | Links your visit to our newsletter audience so emails stay relevant | 2 years |
| FPLC, FPGSID | Eurosender | Measures site usage where analytics run on our own servers | 20 hours / session |
| Advertising | |||
| es_source | Eurosender | Records which campaign brought you to our site | 100 days |
| es_awc | Awin | Credits our affiliate partner when a visit leads to an order | 100 days |
| es_tt_language | TradeTracker | Records the language of an affiliate visit for conversion tracking | 100 days |
| _gcl_au | Google Ads | Measures whether an ad led to an order | 90 days |
| _gcl_aw | Google Ads | Records an ad click so a resulting order can be attributed | 90 days |
| FPAU, FPGCLAW | Eurosender | Google Ads measurement where tagging runs on our own servers | 90 days |
| _fbp, _fbc | Meta | Measures whether a Meta ad led to an order | 90 days |
| _uetsid | Microsoft Advertising | Identifies your current visit for Microsoft ad measurement | 1 day |
| _uetvid | Microsoft Advertising | Recognises you across visits for Microsoft ad measurement | 13 months |
We also store the following on your device using your browser’s local storage, so that we can help you if something goes wrong while you are placing an order:
| Local storage | ||
|---|---|---|
| order | eurosender.com | Used for storing unfinished order data |
| orderLastUpdated | eurosender.com | Unfinished order date |
We do online advertisement, for which we cooperate with different third parties, but we always strive to work with companies that can be trusted and work in this area for some time already and follow the industry standards and codes of conduct.
We also run analytics on our website, where we, in order to control the collection of data for analytical purposes, use software such as Google Analytics, Google Ads and Google Search Console. For more information, you can check Google Analytics Opt-out Browser Add-on (only for desktop), where you can see how you can prevent your data from being used by Google Analytics.
Where we share data with Google for advertising and measurement, Google acts in accordance with its own commitments on handling business data. You can read how Google uses and protects that data at https://business.safety.google/privacy/.
Most web browsers automatically accept cookies but provide controls that allow you to block or delete them.
The simplest way to change what we use is the Cookie settings link in the footer of any page on our site, which reopens your cookie preferences at any time.
You can block most cookies by activating the settings on your browser. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website, encounter problems when placing an order or you may experience reduced functionalities when accessing certain services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our website.
Additional privacy controls that can have an impact on cookies can be found in our Terms & Conditions and Privacy Policy.
If you have any questions about this Cookie Policy, please send an email to dataprotection@eurosender.com. Our Cookie Policy may also be amended from time to time. Thus, we suggest you visit this page regularly to keep abreast of updates.