Evri courier services and parcel delivery
Evri, formerly known as Hermes, is one of the major courier companies in the UK, offering solutions for sending parcels locally and internationally in Europe. In this guide, we have put together all you need to know about Evri courier services, including UK and international delivery times, and parcel sizes.
Before you book your parcel delivery service with Evri, make sure to check our prices using the booking tool.
Evri, formerly known as Hermes, is one of the major parcel delivery companies in the UK, offering solutions for sending packages locally and internationally in Europe. In this guide, we have put together all you need to know about Evri courier services, including delivery times, parcel sizes, and parcel returns
Before you book your parcel delivery with Evri, make sure to check our prices using the booking tool.
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HOW TO SHIP
Alternatives to Evri courier services
How long does it take Evri to deliver in the UK?
Parcels sent with Evri Standard delivery will arrive between 2-4 days. The estimated delivery time will depend on the Evri courier service you choose.
If you need an urgent delivery anywhere within the UK, use Evri Next Day delivery and drop off your parcel before midday.
How long does it take Evri to deliver internationally?
The average delivery time for Evri international parcels is 3 to 10 working days throughout most destinations worldwide. Evri parcel deliveries to some remote destinations may take a little longer.
You can check Evri delivery times for international parcels in the table below.
| Destination | Priority Service | Standard Service |
|---|---|---|
| Ireland | 3-5 days | 5-9 days |
| France | 3-5 days | 5-9 days |
| Germany | 3-5 days | 5-9 days |
| Netherlands | 3-5 days | 5-9 days |
| USA | 3-5 days | 5-9 days |
| Other European countries | N/A | 5-9 days |
| Other global countries | N/A | 10-17 days |
Until what time does Evri deliver parcels?
Evri standard delivery times are between 8 am and 8 pm. They should send an SMS on the day to inform the recipient about the estimated delivery time of their parcel and provide instructions on how to redirect the parcel if needed.
Evri courier services: parcel size guide
Evri offers different parcel sizes based on the service you choose.
If you opt for a ParcelShop, you will have greater flexibility and can ship larger items. If using a locker or postage service, the parcel must fit within the specified dimensions.
The limits for all parcels are a maximum weight of 15 kg and a maximum length of 120 cm.
Here is a quick summary of the parcel size limits when shipping with Evri courier services:
- Length (in cm) + 2x width (in cm) + 2x height (in cm) = less than 245 cm
- Evri courier service or ParcelShop: maximum length of 120 cm
- Evri Parcel Locker: dimension limit of 66 x 41 x 38 cm
- Postage Service: dimension limit of 23 x 35 x 3 cm
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FAQ on Evri courier services in the UK and internationally
Does Evri deliver parcels on Saturday or Sunday?
Yes, Evri delivers parcels on both Saturdays and Sundays. Evri courier services are available 7 days a week, and you can also use the Parcel Lockers and ParcelShops throughout the entire week.
Does Evri deliver parcels on bank holidays?
In most cases, Evri does not offer courier delivery services on bank holidays, but customers can still make use of Parcel Lockers, which are available 24/7.
Does Evri deliver parcels after 8 pm?
No, Evri does not deliver parcels after 8 pm. If you need to schedule a delivery for a later time frame, please contact us to discuss your options.
Is Evri the same as Hermes?
Yes, in March 2022, Hermes in the UK changed their name to Evri. According to the company announcements, the new brand was created due to a major transformation after receiving new investments.
Does Evri offer courier services only in the UK?
No, Evri specialises in courier services in the UK, but they also offer delivery services internationally. Customers can book Evri parcel delivery services in the UK, Europe, and abroad, covering over 200 countries worldwide.
How to return a parcel with Evri?
Here is the step-by-step you need to follow to return a parcel with Evri:
- Schedule the parcel return service through the Evri website or app.
- Choose the return method you prefer: courier collection, ParcelShop or Parcel Locker.
- If the retailer offers free parcel return through Evri, you do not have to pay anything, but this depends on each case.
- Prepare the package according to the instructions provided.
- Print and attach the shipping label.
- Drop off your Evri parcel or wait for the courier to collect it.
Read more about parcel return services.
Can I change the delivery address when shipping with Evri courier service?
You have the possibility of rerouting your shipment once you book an Evri courier service. However, please bear in mind that by doing so, you will be changing the estimated delivery time, and your parcel will take longer to arrive.
Do I have to sign for the parcel delivered by Evri courier service?
It depends on the service. If the shipper has purchased the option of “Signature on delivery”, the receiver must sign the proof of delivery once the parcel arrives. However, this is an optional service available for an additional fee.
What happens if the Evri parcel is not delivered because the courier could not reach the consignee?
If no one is present at the delivery address to sign and receive the parcel, the Evri courier will make up to 3 other delivery attempts on different days.
How do I track my Evri parcel delivery service?
To track any domestic or international parcel delivery service with Evri, visit their website tracking page, insert your tracking number, and press “Track”. You can find your tracking number on your receipt or the copy of the shipping label.
How to contact Evri courier service?
If you need to contact Evri regarding your parcel delivery or collection, you can use the live chat provided on their webpage. Another alternative is to contact them through your account after logging in to their website.