CTT Portugal Shipping – Tracking, Rates & Delivery
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HOW TO SHIP
Our shipping services
CTT international parcel tracking. How do I track a CTT delivery?
When sending an international parcel with CTT Portugal, you’ll get a unique tracking number.
If you ordered online, you’ll likely receive the tracking code by SMS or email.
For parcels dropped off at a post office or CTT point, the tracking code will be visible on your receipt. For online bookings, it appears on the shipping label.
Keep in mind: CTT tracking isn’t available for all shipments.
If you don’t book directly with CTT Expresso, tracking must also be purchased separately, especially for domestic items. For delivery issues, contact CTT.
When booking with Eurosender, you can always track your parcel online and follow your shipment anytime.
CTT international mailing services
CTT offers trusted mail and parcel delivery across Portugal and worldwide. Choose from regular or express options, with or without tracking. You can send letters and small parcels up to 2 kg, ideal for both personal and professional needs.
CTT National solutions
- Regular Post – Delivery within 3 working days across mainland Portugal.
- Blue Post – Express service with delivery in 1 working day in mainland Portugal and 2 working days to the islands.
- Registered Post – Delivered in 1 working day in mainland Portugal and 2 days to the islands. Includes tracking. Optional extras like payment on delivery, SMS alerts, and insurance available for an added fee.
- Green Post – Fixed price based on package size, not weight. No stamp required. Delivered in 1 working day in mainland Portugal and 2 days to the islands.
CTT International solutions
- Regular Post – Delivery in up to 5 working days across Europe and 7 working days worldwide.
- Blue Post – Express service with delivery in up to 3 working days in Europe and 5 working days worldwide.
- Registered Post – Tracked delivery in up to 3 working days in Europe and 5 working days globally. Optional services like payment on delivery, proof of acceptance, and insurance are available at checkout.
- Green Post – Fixed-rate service by package size, not weight. No stamp needed. Delivered in 5 working days in Europe and 7 working days for worldwide.
Have in mind that none of the above-mentioned CTT services is door-to-door, and you must always drop off your letter or parcel either on a CTT Contact Point or a Mail Box (be careful to add the stamp in advance in this case).
CTT international shipping costs and postal rates
Additionally to mailing services, CTT Portugal also offers some options to send parcels weighing up to 30 kg for domestic shipping and 10 kg for international routes. You can simulate the price for shipping your parcel using the CTT shipping calculator.
Alternatively, you can take a look at the table below where we compiled the shipping rates for various CTT services for shipping a 10 kg package and respective delivery times. None of the CTT services listed below is door-to-door. On the other hand, Eurosender services are always door-to-door.
| CTT Shipping Service | Delivery Times | Shipping Rates |
|---|---|---|
| CTT Domestic Mainland | 3 business days | From €12.60 |
| CTT Domestic Islands | 5-15 business days | From €24.20 |
| CTT International Europe | 5 business days | From €51.45 |
| CTT International Worldwide | 7 business days | From €120.85 |
NEED MORE INFORMATION?
FAQs about CTT international delivery services, parcel tracking and postal rates
Does CTT provide shipping boxes?
Yes. You can purchase envelopes, packages, or cardboard boxes for shipping at CTT Stores or online. The packaging prices depend on the dimensions. To learn more about the available materials and where to buy them, visit our dedicated page.
How can I pay customs charges when shipping internationally with CTT?
When your international shipment requires customs clearance, you’ll receive a notification by email or post. You can pay the required charges online using your credit card via the customs website. Alternatively, you may pay upon delivery, but this might include additional fees or VAT.
Where can I drop off my package? Does CTT have parcel lockers?
CTT operates a network of parcel lockers and Contact Points across Portugal. To use a 24h parcel locker, you must first register on the CTT website and book your shipment. Once your package arrives, you will receive an SMS and email with the locker access code. You have up to 5 working days to retrieve your parcel.
I missed my CTT delivery. Can I schedule redelivery?
CTT generally does not attempt redelivery. If you’re not home during the first delivery, a notification will be left in your mailbox with the pickup location and collection timeframe.
What is the difference between CTT and CTT Express?
CTT Correios and CTT Express are two divisions of the CTT Group.
- CTT Correios handles standard national and international mail and parcel services.
- CTT Express specializes in express delivery, offering faster parcel and courier solutions.
Both serve individuals and businesses in Portugal and abroad.
Does CTT Express offer shipping insurance?
Yes. Every CTT Express shipment includes basic insurance for loss or damage, covering up to €10 per kg. You can increase coverage by purchasing CTT Extra Insurance, which allows you to insure shipments up to €12,500.
What additional services does CTT Correios offer?
CTT Correios offers optional add-ons for your shipments, including:
- Registered delivery
- Cash on delivery
- Proof of delivery
These services are available for both letters and parcels, at an additional cost.
Does CTT offer pallet or cargo shipping services?
Yes. Contract customers can send cargo up to 700 kg to Portugal and Spain with door-to-door delivery in 1–2 business days.
When will the CTT postman pick up my parcel?
When booking a pickup online, you can select a preferred time slot from the following options:
- 8 am – 10 am
- 10 am – 1 pm
- 1 pm – 4 pm
- 4 pm – 7 pm
- 7 pm – 10 pm
Your courier will arrive within the selected window, so make sure the parcel is packed and ready for handover.
What items can’t be shipped with CTT Portugal post?
CTT follows strict shipping regulations based on the destination country. The following items are generally prohibited:
- Weapons and ammunition
- Live animals
- Explosives or flammable liquids
- Firearms
- Toxic or dangerous substances